The Receptionist Console is a VoIP attendant console for use by front-of-the-house receptionists or telephone attendants who screen inbound calls for businesses. The Receptionist Console is a feature rich desktop application that delivers the following features:
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Ergonomic Workflow - features a "flow" of work from the top to the bottom of the screen resulting in more efficient distribution of calls, and hence a greater call handling capacity. |
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Call Control - easily manage calls at the touch of a button via simple controls that allow you to place a call on hold and handle it according to business rules. |
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Contact Searching - find the contact you need quickly using indexed and keyword searches |
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Phone/Contact Status - saves time by eliminating transfers and calls to people that are on the phone, are away from their phone or have indicated they do not wish to be disturbed. |
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Customizable Interface - for that personal touch–myReception features are far more accessible via the single interface and support for additional skins. |
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Call History - so you always know how many calls you take and how quickly they are handled/managed. |
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Assured Reliability for peace of mind – the telephony controls of the software are abstracted from the core of the communications network, therefore, if for any reason the software is not functioning, a telephone call will still get through. |
